Returns

Returns
Customer satisfaction is always our top priority. Whilst we hope that you are pleased with your order, if you are not perfectly satisfied with your goods you can email [email protected] to arrange a return.

To be eligible for a return, your item must be unused and in the same condition that you received it. Any item not in its original condition, is damaged or missing parts for reasons not due to our error cannot be accepted.

We cannot refund any taxes, duties, charges or the return and shipping fee. Refunds will also be set at the price you paid and not the price in the currency concerned at the date of refund.

To return or exchange items, contact us at [email protected] with your order number specifying if it is a return or an exchange and we will instruct you accordingly.

Returning your purchase

  1. Send an email to inform us of your return.
  2. Place the item(s) in the original shipping box.
  3. Place the original or a copy of the receipt that came with your order.
  4. Close the box and tape it securely.
  5. Post your parcel using any of your preferred methods.
  6. We kindly advise that the items on sale for no profit projects cannot be changed or returned.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

When your return has been accepted, your refund will be issued and you will receive a confirmation e-mail. 

 

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